Terms of service

Welcome to Pickzy Cart. These Terms of Service apply to your use of the Pickzy Cart website and to purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service.

1. About Pickzy Cart

Pickzy Cart is an online retail business operated as a sole trader in New Zealand.

Store name: Pickzy Cart
Country of operation: New Zealand
Website: https://pickzycart.com
Customer service email: support@pickzycart.com
Physical/business address: Auckland, New Zealand 0600

2. Products

We aim to ensure that product descriptions, images, prices, specifications and availability displayed on our website are accurate.

Product images may differ slightly from the actual product because of photography, lighting, screen settings, manufacturing variations or product updates.

We will not knowingly make false or misleading representations about products.

3. Prices

All prices displayed on the website are subject to change without notice.

Any applicable delivery charges or other additional costs will be displayed or communicated before you complete your purchase, where required.

If an obvious pricing error occurs, we may contact you before fulfilling the order to confirm whether you wish to proceed at the correct price or receive a refund.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation confirms that we have received your order. It does not necessarily mean that the order has been dispatched.

We reserve the right to cancel an order where:

  • a product is unavailable;

  • there is an obvious pricing or listing error;

  • we are unable to fulfil the order;

  • payment has not been successfully received; or

  • we reasonably suspect fraudulent or unauthorised activity.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

5. Payment

Payments are processed through the payment methods made available at checkout.

You agree that payment information supplied during checkout is accurate and that you are authorised to use the selected payment method.

6. Delivery

We aim to dispatch orders within the timeframe stated on the relevant product page or at checkout.

Delivery timeframes are estimates and may be affected by supplier processing, carriers, customs, weather, public holidays or other circumstances outside our reasonable control.

Please see our Shipping Policy for further information.

7. Returns, Refunds and Consumer Rights

Our Returns & Refund Policy explains our voluntary return arrangements.

Nothing in these Terms of Service is intended to exclude, restrict or limit any rights or remedies that cannot lawfully be excluded under applicable law.

For eligible New Zealand consumer purchases, the Consumer Guarantees Act 1993 provides guarantees relating to matters including acceptable quality, fitness for purpose, correspondence with description and delivery. Where those guarantees are not met, customers may have rights to a repair, replacement or refund depending on the circumstances.

8. Change of Mind

Unless otherwise stated in our Returns & Refund Policy, a change of mind does not automatically create a legal right to a refund.

Where Pickzy Cart voluntarily offers change-of-mind returns, the conditions of that offer will apply.

9. Product Safety and Use

Customers are responsible for reading and following applicable product instructions, warnings and safety information supplied with products.

Where a product requires particular care, installation or use, customers should follow the manufacturer's instructions.

10. Intellectual Property

The Pickzy Cart name, logo, branding, website content and original materials are owned by or used with permission by Pickzy Cart.

You must not reproduce, modify, distribute or commercially exploit our branding or original website content without permission.

11. Website Availability

We aim to keep our website available and functioning properly but do not guarantee that the website will always be uninterrupted, error-free or available.

We may update, modify, suspend or discontinue parts of the website when reasonably necessary.

12. Third-Party Services

Our store may use third-party payment providers, delivery services, technology providers, suppliers and fulfilment partners.

Those services may be subject to their own terms and policies.

13. Limitation of Liability

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.

To the extent permitted by law, Pickzy Cart is not responsible for losses caused by circumstances outside our reasonable control.

14. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy.

15. Changes to These Terms

We may update these Terms of Service from time to time.

The current version will be published on this website and will apply from the date stated above or from the date of the update.

16. Governing Law

These Terms are governed by the laws of New Zealand, except where applicable law requires otherwise.

17. Contact

For questions about these Terms, an order or a product, please contact:

Pickzy Cart
Email: support@pickzycart.com