Politique de remboursement

We want you to be happy with your Pickzy Cart purchase. This policy explains when products can be returned, refunded or cancelled.

Nothing in this policy is intended to exclude, restrict or limit any rights or remedies available under applicable consumer law.

1. Faulty, Damaged or Incorrect Products

If your product:

arrives damaged;
is faulty;
does not match its description;
is not of acceptable quality;
is not fit for a purpose that was agreed with us; or
is otherwise covered by a consumer guarantee,

please contact us within 24 hours at:

support@pickzycart.com

Please provide:

your order number;
a description of the problem;
photographs or video where relevant; and
any other information reasonably required to assess the issue.

We will assess the issue and provide the remedy required under applicable law.

Depending on the circumstances, the remedy may include a repair, replacement or refund.

Where the Consumer Guarantees Act 1993 applies, eligible consumers have statutory rights that cannot be removed by this policy.

2. Damaged-on-Arrival Products

If your product arrives damaged, please contact us within 24 hours and provide photographs of:

the product;
the packaging; and
any visible damage.

We may use this information when investigating the issue with our fulfilment or delivery partner.

Do not dispose of the product or packaging until we have advised you whether it is required for the investigation, unless it presents a safety risk.

3. Incorrect Product

If you receive a product that is materially different from the product you ordered, contact us at support@pickzycart.com.

We will investigate and, where appropriate, arrange a replacement or refund in accordance with applicable law.

4. Change-of-Mind Returns

Where permitted by this policy, Pickzy Cart accepts change-of-mind returns within 14 days of delivery.

To qualify for a change-of-mind return:

the item must be unused;
the item must be in its original condition;
the item should be returned with its original packaging where reasonably possible;
the item must not have been damaged through customer use; and
you must contact us before sending the item back.

Change-of-mind returns are voluntary and are separate from your statutory consumer rights.

Return shipping for change-of-mind returns

Unless otherwise agreed, the customer is responsible for the reasonable cost of returning an unwanted/change-of-mind item.

The original shipping charge, if any, may not be refundable for a change-of-mind return.

5. Products That Cannot Reasonably Be Returned

For health, hygiene, safety or other legitimate reasons, certain products may not be eligible for change-of-mind return once opened or used.

Where this applies, the relevant product listing will state the applicable restriction.

This does not affect any statutory rights relating to faulty, defective, unsafe or incorrectly described products.

6. How to Request a Return

Before sending anything back, contact:

support@pickzycart.com

Please include:

Subject: Return Request — [Order Number]

Include:

your full name;
order number;
product name;
reason for return; and
photographs where relevant.

We will provide return instructions if your request is approved.

Please do not send a return to an address obtained from a product package, supplier or third party unless Pickzy Cart has specifically instructed you to do so.

7. Refunds

Once an approved return has been received and assessed, we will process any applicable refund.

Where a refund is required under applicable consumer law, it will be provided in accordance with the relevant legal requirements.

Refunds will normally be made using the original payment method where reasonably practicable.

The time for the refunded amount to appear in your account may depend on your payment provider or financial institution.

8. Cancellation Before Dispatch

If you change your mind about an order, contact us immediately at:

support@pickzycart.com

We will try to cancel the order before it has been processed or dispatched.

If the order has not yet been fulfilled or dispatched, we will generally be able to cancel it and provide an applicable refund.

Once an order has been dispatched, cancellation may no longer be possible. In that situation, the order may need to be handled under our Returns Policy.

9. Cancellation Due to Product Unavailability

If a product becomes unavailable after you place an order and we cannot reasonably fulfil the order, we may cancel the affected order and provide an appropriate refund.

10. Customer Responsibilities

Customers must provide accurate delivery and contact information.

Pickzy Cart is not responsible for additional costs caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.